Client reviews
We love it when our clients and colleagues leave reviews of our work online. Here’s some of what they’ve had to say.
“Heirloom is one of the best brand strategy partners I’ve worked with in my career. ... I’ve hired them for multiple complex, zero-to-one, technical brands including Meta AI, IonQ, and Quantinuum.
They bring rigorous research, a product marketing mindset, sharp positioning, clear narratives, and smart naming/architecture guidance. Their work consistently becomes the primer for many of my key marketing executions.
Rob and the team are fast, thoughtful, and always deliver on time. If you want a firm that truly understands technical brands and brings a strong, informed point of view, Heirloom is unmatched.”
“Heirloom is terrific. I’ve worked with them across several client projects in different industries and I’ve always found them to be intelligent, insightful, and easy to work with. They were very efficient and communicative. They delivered two big elements for me, which were transparency and predictability. They price fairly and if you are looking for big agency results and expertise for a reasonable investment, they are your go-to partner.”
“I’ve had the pleasure of working with Rob from Heirloom on a few pivotal moments in my career, and his ability to help teams find clarity around who they are and what they stand for is truly exceptional. He has a rare gift for asking the right questions, challenging thinking in the best way, and ultimately helping you articulate a vision and name that feels both authentic and enduring. Beyond the work itself, he’s simply a great thought partner and someone I trust deeply when it comes to brand strategy. Highly recommend.”
“Rob was really great to work with and held a high standard for his work.”
”We honestly couldn’t have done this project without Heirloom’s help. If we had done it by ourselves, it would’ve probably taken us a year. Their team delivered excellent work right out of the gate and did a tremendous amount of work within a month.”
“[Heirloom’s] work was beneficial in helping us move to the next step of our decision-making.
Heirloom did exactly what we asked them to do and shared a lot of data about why our name was effective in some ways and not as effective in others. They also gave us recommendations, which we’re currently exploring implementing. Overall, their work was beneficial in helping us move to the next step of our decision-making.”
“The Heirloom team was very responsive and attentive to our needs. They have excellent project management—they are organized and their communications are clear and direct. Deadlines were met, and they are willing to go out of their way/put in extra effort if needed.”
“Naming can be very difficult and subjective. [Heirloom] really do well in coming up with a set of names and they’ve made things easy for us. I also base their performance on the number of revisions we do. With Heirloom, we’ve easily moved things along and that means that they’ve always understood what we needed and get things right away.”
“What really blew me away was their deep brand knowledge and business acumen.
Heirloom created a brand transition strategy for us, providing guidance on when and how to transition our brand to merge with the larger, more well-known company. They did this using B2B research on customers and consumers, conducting surveys and consumer focus groups, too. They conducted several internal and external interviews and delivered a quantitative study. They also created a brand platform for the new Data & Analytics division in alignment with the new brand.”
“Working with [Heirloom] felt like a true partnership between a client and an agency—they were very collaborative.
We definitely saw an impact from their work in two distinct ways. First, we now have a cohesive way of articulating who we are as a company, which has been a rallying cry within our organization. Secondly, our clients have a new, fresh perspective on what we stand for. The work they produced for us not only allows us to focus but also be flexible and grow within the dynamic market for years to come.”
“They are efficient and deliver a wide range of naming options that meet the brief.
Everything was delivered on time! Rob & Heirloom are incredibly responsive. I always heard from him within hours if there were any questions or concerns.”
“Heirloom’s ability to create new words that reflected our company and product, along with knowledge about trademark law and the creative naming process was impressive.
Project management was great. They were good at making sure we stayed focused on the tasks at hand and keeping on track with our timeline. Any questions were quickly addressed.”
Recognition
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